Healthcare & Clinical CRM

Streamline Patient Care with a Unified Clinical Platform.

CRM Pro Healthcare is designed for clinics, multi-specialty hospitals, and diagnostic labs. Digitize patient registrations, streamline doctor OPD consultation queues, dispatch digital e-prescriptions on WhatsApp, and manage GST medical billing securely.

Patients Registered3,420
OPD Tokens Today68
Doctor Consultations98.4% On-Time
Live OPD Token Queue
Token #042 · Anita Sen (38/F)In Consultation
Dr. Alok Verma · Cardiology OPD
Token #043 · Rajesh Gupta (52/M)Waiting (5 mins)
Vitals Recorded · BP: 120/80 · SpO2: 99%
Token #041 · Meera Nair (29/F)Completed ✓
WhatsApp Rx Sent · Bill #MED-891 Settled

Healthcare Organization & Doctor Contact Hub

Maintain comprehensive profiles for hospitals, clinics, diagnostic centers, individual doctors, administrators, and procurement heads. Eliminate duplicate records with intelligent contact autosuggest.

Medical Contacts Healthcare Contacts UI

Healthcare Institution & Clinic Profiles

Record hospital facility branches, bed capacities, departmental hierarchies, and decision-maker contact directories.

Doctor & Procurement Profiles with Autosuggest

Maintain doctor specializations, consulting schedules, and procurement head details. Reduce data entry with real-time autosuggest.

Account Segmentation & Operating Units

Segment accounts into government hospitals, private clinics, diagnostic chains, or pharmaceutical distributors across regional territories.

100% Unified institutional directory connecting clinics, doctors, and procurement teams in one CRM database. Source: Healthcare CRM Operational Benchmark

Healthcare Lead Ingestion & Sales Pipeline

Capture inbound enquiries from medical campaigns, website forms, and doctor referral networks. Route opportunities through configurable pipeline stages from initial contact to won commercial contracts.

Multi-Channel Lead Capture & Attribution

Ingest healthcare enquiries from Google Ads, Meta medical campaigns, website enquiry forms, and partner referral doctors.

Configurable Healthcare Pipeline Stages

Track opportunities through New, Contacted, Qualified, Product Demo, Proposal, and Won stages with deal value and close dates.

Healthcare Product & Service Catalog Mapping

Link medical equipment, diagnostic test packages, consumable supplies, and health subscription plans directly to opportunities.

Deal Pipeline Healthcare Pipeline UI
3.5x Faster opportunity qualification with automated round-robin sales assignment and instant mobile notifications. Source: Healthcare Commercial Operations Benchmark

Doctor & Institutional Account 360°

Access a unified single-pane overview of every healthcare account. Review associated contacts, active opportunities, field visit notes, quotations, invoices, and communication history in one chronological timeline.

360° View Account 360 UI

Chronological Interaction Timeline

View all past phone calls, WhatsApp messages, field visit logs, meeting notes, and email exchanges with doctors and clinic heads.

Document & Contract Repository

Attach and access hospital MOUs, equipment compliance certificates, rate contracts, and tax identification documents securely.

Internal Team Collaboration Notes

Coordinate sales, service, and account management through internal team comments, mention tags, and task delegations.

360° Context full historical visibility enabling healthcare reps to conduct highly contextual, relationship-driven meetings. Source: Clinical Account Management Study

Field Visit Scheduling & Geolocation Verification

Empower field sales executives and medical representatives to schedule visits, verify on-site attendance with GPS coordinates, log meeting outcomes, and attach verification photographs directly from mobile devices.

Tamper-Proof Geolocation Capture

Record live GPS latitude and longitude coordinates when medical representatives check in at doctor clinics or hospital premises.

Visit Photo & Document Attachment

Upload on-site verification photographs, clinic visiting cards, or signed demonstration notes directly from the smartphone camera.

Activity Scheduler & Rescheduler

Schedule doctor demos and follow-up calls on an interactive calendar. Reschedule pending visits while retaining history and reasons.

Field Tracker Field Geotagging UI
100% Verified doctor and clinic visit audits with GPS geotagging and real-time meeting outcome submission. Source: Pharma & Medical Device Field Audit

Healthcare Quotations & GST Invoicing

Prepare customer-specific medical proposals with itemized products, quantities, custom pricing, and multi-slab GST taxes. Route high-value quotes through commercial approval workflows and convert to sequential GST invoices.

Commercial Hub Quotations and Invoicing UI

Customer-Specific Healthcare Proposals

Draft itemized quotations for medical devices, diagnostic test packages, or hospital service contracts with custom discount tiers.

Commercial Approval Workflow

Enforce managerial approval gates for special institutional pricing, payment terms, or custom discount thresholds.

GST-Oriented Invoicing & Payment Tracking

Generate GST-compliant tax invoices, track payment milestones, outstanding balances, and payment gateway receipts.

100% Tax Compliant GST billing workflows with HSN/SAC code mapping and automated payment tracking. Source: Healthcare Commercial Accounting Benchmark

WhatsApp Outreach & Activity Management

Engage healthcare accounts with official WhatsApp messaging, targeted campaign broadcasts, automated follow-up reminders, and comprehensive analytics on salesperson activity.

Integrated WhatsApp Messaging

Dispatch meeting reminders, product brochures, quotation PDFs, and service updates to doctors and clinic managers via WhatsApp.

Tasks & Follow-up Activity Calendar

Create and assign account tasks with priority flags and due dates. View scheduled activities across teams in an interactive calendar.

Salesperson & Campaign Performance Reports

Analyze lead volumes, conversion stages, rep meeting metrics, and campaign ROI with executive BI reports and CSV exports.

Engagement WhatsApp Outreach UI
4.5x Response boost in doctor and healthcare account engagement through integrated WhatsApp messaging. Source: Healthcare Communication Analytics

Healthcare & Clinical Field Mobile App

Empower medical representatives, clinical coordinators, and field healthcare officers with GPS geotagged visits, doctor 360° profiles, instant medical quotations, and 1-tap WhatsApp communication.

Healthcare CRM Mobile App Screen

Doctor & Hospital Visit Geotagging

Track field executive visits to clinics, hospitals, and diagnostic labs with tamper-proof GPS coordinates and verification photo attachments.

Doctor & Account 360° in Your Pocket

Access doctor specializations, hospital procurement history, past consultation notes, and active institutional contracts on the go.

On-Site Medical Quotations & MOUs

Draft clinical package or medical equipment quotations on mobile, calculate tax slabs, and upload signed hospital service agreements.

WhatsApp Communication & Follow-up Alerts

Send digital appointment reminders, product brochures, and meeting follow-ups via integrated WhatsApp with real-time push alerts.

99.2% Accuracy in field healthcare visit verification, clinical documentation, and doctor engagement logging. Source: Healthcare Operations Field Audit

Ready to Modernize Your Hospital or Clinic?

Join medical centers and clinics using CRM Pro to deliver faster care, paperless prescriptions, and seamless billing.

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